The terms on which we provide our software to your agency.
Last updated: 12 September 2026
These Terms of Service ("Terms") govern access to and use of the products and services provided by Quantum Reach Ltd, company number 15874185, registered in England and Wales at 42-46 Cheapside, Luton, LU1 2HN ("Quantum Reach", "we", "us"), including the AI Receptionist, Quantum Feed, Quantum Suite and Quantum Ledger (together, the "Services"). By signing an order form, creating an account or using the Services, you agree to these Terms on behalf of yourself and the business you represent ("you").
These Terms are written for businesses. If you have separately signed a services agreement or order form with us, and anything in it conflicts with these Terms, that document wins.
We provide software and AI-assisted tools for UK letting agencies. Depending on what you have subscribed to, this may include 24/7 AI call answering and enquiry capture; a live operations feed with tasks, calendar and team messaging; property inspections, inventories, compliance tracking, document drafting and remote signing; and rent, repairs, invoicing, statements and agency bookkeeping.
Which Services are available to you is set out in your order form or account settings.
Each member of your staff who uses the Services must have their own account. Sharing logins is not permitted, because it defeats the audit trail the Services rely on.
You must give accurate account information, keep credentials secure, and tell us promptly if you suspect unauthorised access. You are responsible for what happens under your accounts, including the acts and omissions of your staff.
You are responsible for deciding which of your people hold administrator rights, and for removing access when someone leaves.
Fees are as agreed at signup and may include a one-off setup fee per product and a recurring subscription. Subscription fees may vary with the number of properties you manage or the call volume you use, as set out in your order form.
Unless agreed otherwise in writing, fees are billed in advance, are exclusive of VAT, and are non-refundable except where the law requires. We will give you at least 30 days' notice before a change to your recurring fees takes effect.
If an invoice remains unpaid after we have given you reasonable written notice, we may suspend access until it is settled. We will not delete your data for non-payment without telling you first and giving you a chance to export it.
You agree not to use the Services to:
Where a caller's conversation is handled by the AI Receptionist, you are responsible for making sure the call notice and any recording notice reflect what you have configured, and meet your own legal obligations.
You own the data you put into the Services. We claim no rights over it beyond what we need to provide the Services to you.
For the personal data in your workspace — your tenants, landlords, guarantors, contractors and callers — you are the data controller and we are your processor. We process it only on your documented instructions. You are responsible for having a lawful basis for the data you upload and for meeting your own obligations to the people it concerns.
We are the controller for our own business records: your account, contract, billing and support history. How we handle all of this is set out in our Privacy Policy.
A data processing agreement is available on request, and we will tell you about changes to our sub-processors so that you have a chance to object.
Some features use artificial intelligence — turning dictated notes into report text, and answering and summarising calls. These are aids to your work, not a substitute for your judgement.
You must review AI-generated content before relying on it or sending it to anyone. The Services are built to make that review explicit: suggested wording is shown for approval before it is applied, and condition grades are set by your inspector rather than generated. We do not warrant that AI-generated text is accurate or complete, and we are not liable for the consequences of AI output you have approved and issued.
The Services include drafting tools for tenancy agreements, notices, letters and similar documents, built from a clause library. These are practical templates, not legal advice, and we are not a law firm. You are responsible for making sure any document you issue is appropriate, correctly completed and legally effective for your situation. Where a document carries statutory requirements — service of notices, prescribed information, deposit protection, right-to-rent checks — meeting them remains yours. Take your own legal advice where it matters.
We and our licensors own all rights in the Services, including the software, interfaces, design, documentation and branding. Nothing here transfers any of that to you.
For as long as your subscription is active and you are complying with these Terms, you have a non-exclusive, non-transferable right to use the Services for your own business.
If you give us feedback or suggestions, we may use them to improve the Services without obligation to you. This does not give us any rights over your data.
We aim to keep the Services available and performing well, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, and will give notice where it is practical to do so.
Except where your order form states an agreed service level, the Services are provided "as is" and "as available", and we exclude all warranties not expressly given in these Terms, to the fullest extent the law allows.
Support is provided by email and through your client portal during UK business hours.
The Services depend on third-party providers for hosting, storage, AI processing, telephony and scheduling. They are listed in our Privacy Policy. We choose them carefully and hold contracts with them, but we are not responsible for their acts beyond our own obligations here. An interruption at a provider may interrupt the Services.
Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under English law.
Subject to that:
The Services help you keep track of obligations. They do not assume them on your behalf.
These Terms apply for as long as you use the Services. Either party may terminate as set out in your order form, or on 30 days' written notice if no term is specified.
We may suspend or terminate access if you materially breach these Terms and do not put it right within 14 days of us asking, or immediately if the breach cannot be put right.
On termination for any reason, you may export your data. We will keep it available for at least 30 days from the termination date so you can do so, then delete it, except where we must keep something to meet a legal obligation. Setup fees are not refundable, and prepaid subscription fees are refunded only where we have terminated without cause.
We improve the Services continuously, and features may be added, changed or retired. We will not make a change that materially reduces core functionality you are paying for without giving you reasonable notice.
We may update these Terms. If a change is material, we will tell you by email or through the Services at least 30 days before it takes effect. If you do not accept it, you may terminate before it applies; continuing to use the Services after that means you accept the updated Terms.
Confidentiality. Each of us will keep the other's non-public information confidential and use it only for the purposes of these Terms.
Publicity. We will not name you as a client or use your logo publicly without your permission.
Events outside our control. Neither party is liable for failure to perform caused by something genuinely beyond its reasonable control, for as long as that lasts.
Assignment. You may not assign these Terms without our written consent. We may assign them to a group company or to a buyer of our business.
Entire agreement. These Terms, with your order form and our Privacy Policy, are the whole agreement between us on this subject.
Severability. If any provision is found unenforceable, the rest continues to apply.
No third-party rights. Nobody other than you and us may enforce these Terms.
These Terms and any dispute arising out of them, including non-contractual disputes, are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these Terms: hello@qreach.ai
Data protection: hello@qreach.ai
Post: 42-46 Cheapside, Luton, LU1 2HN
